Rodeo Ready Support
Welcome to the RodeoReady Support page. From here you have access to a number of support articles on using our software as well as a Support Ticket to request support from RodeoReady. If you require support, please complete and submit our Support Ticket to initiate the Support Process. Please do not email, text or phone individual team members of RodeoReady as we can not guarantee the availability of any individual.
Please Note: we do not offer phone support for our free software.
The support articles cover a wide variety of topics from very specific user tips and feature how-to articles to more general articles which explain some of the advantages of using RodeoReady software for your rodeo organization. Note that these support articles are in addition to the already existing User Guides, instructional videos, and on page help documentation within the software programs themselves.
Frequently Asked Questions - by Rodeo Admins
A: Yes. There is no cost to a rodeo association / producer to use our software.
A: No. Our integrated payment platform (Stripe) is no longer a requirement. Organization Admins can now choose to offer only online payment, only payment direct to the Organization (cash, cheque, etc. at the rodeo) or offer both the convenience of online or cash. When payment is taken online, for membership registration payments or competition registrations (entries), payments are processed online and automatically updated in the database and marked paid. The Organization Admin does not have to handle these transactions.
A: No. The admin functions are all built into the iOS App for either an iPhone or an iPad. We have been told that most Organization Admins prefer to use their iPad.
Frequently Asked Questions - by Rodeo Competitors
A: Yes. The iOS App is free to download for at: https://apps.apple.com/us/app/rodeoready-rodeo-software/id1603550833.
A: The RodeoReady for Android App is expected within the next 30 days. In the interim, we have built a web page for android users at register.rodeoready.com.
A: See this link to the Competitor User Guide: https://rodeoready.com/rodeo-ready-support/competitors-user-guide/competitors-joining-organization/.
A: See this link to the Competitor User Guide: https://rodeoready.com/rodeo-ready-support/competitors-user-guide/competitors-entering-competitions/.
Support Process
In order to most effectively provide our support to our rodeo software users, we have set up a support process. When we receive a support request, via a Support Ticket the request is broadcast to all members of the support team. We do a quick assessment based on available resources and the type of request then assign the RodeoReady team member best suited to provide the support. As needed, they will draw upon other team members to follow the resolution of the support request to completion. As needed, we will request additional information from you, including screenshots and specific examples, to help troubleshoot or respond.
Note: We do not provide phone support.
Support Priorities
We review each support request and then place it in a priority sequence based on a number of factors including:
In some cases, our best support is simply to refer users to existing user guides, demonstration videos, and on-screen help documentation. 99% of the features, settings, and options are available to RodeoReady software admin users and we are striving towards empowering our users to be able to manage their software, their accounts, their rodeos without the need to wait for our support.
Response Times
We are committed to supporting our software and our users. Based on the above criteria, we have established the following Priority Levels:
Note to be included in the support priority sequence please complete and submit our Support Form to initiate the Support Process. Please do not email, text or phone individual team members of RodeoReady as we can not guarantee the immediate availability of any individual.